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Production Support (AWS support) +Java springboot+SQL
Infosys · Hyderabad, India
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Responsibilities Key Responsibilities: Production Support & Incident Management
- Lead L2/L3 production support for business-critical applications, ensuring high availability and minimal downtime.
- Triage, troubleshoot, and resolve incidents across application, database, and AWS infrastructure layers within defined SLAs.
- Perform deep root-cause analysis (RCA) for recurring issues and drive corrective and preventive actions (CAPA).
- Coordinate major incident bridges, communicate status updates, and ensure timely stakeholder alignment during outages. AWS Support & Operational Excellence
- Monitor and support workloads on AWS, ensuring reliability, scalability, and cost-aware operations.
- Improve observability by tuning alerts, dashboards, and log/metric signals to reduce noise and detect issues early.
- Support deployments and release activities, ensuring production readiness, rollback plans, and post-release validation. Java Spring Boot & SQL Troubleshooting
- Diagnose application issues in Java Spring Boot services, including performance bottlenecks, thread/heap concerns, and API failures.
- Analyze SQL queries, execution plans, and database behavior to resolve latency, deadlocks, and data consistency issues.
- Collaborate with development teams to implement permanent fixes, improve code resiliency, and reduce incident recurrence. Authorization & Access Controls
- Support and troubleshoot authorization-related issues, ensuring secure and compliant access patterns across services.
- Partner with security and engineering teams to validate access changes and reduce risk in production environments. Minimum Qualifications:
- Bachelor’s or Master’s degree in Engineering/Computer Applications (BTECH, BCA, MCA, MTECH) or equivalent practical experience.
- 10–15 years of experience in production support / application support for enterprise systems.
- Strong hands-on experience supporting AWS-based environments and resolving cloud operational issues.
- Strong Java Spring Boot troubleshooting experience in production environments.
- Strong SQL skills with proven ability to investigate data issues and optimize queries for performance.
- Experience handling incidents, RCA documentation, and working within SLA-driven support processes.
- Working knowledge of authorization concepts and troubleshooting access/permission issues in applications. Technical requirements Skills Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS
- Infrastructure Security->AWS Systems Manager,Technology->Database Administration->MS SQL Server->SQL Server,Technology->Java->Springboot Education MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech