Supervisory Information Technology Specialist

Summary This position is located in the Department of Homeland Security (DHS), Directorate for Management, Office of the Chief Information Officer. The primary purpose of this position is to manage the DHS Headquarters (HQ) endpoint infrastructure and end-user services program segment, driving the end-to-end delivery, planning, and management of DHS Headquarters (HQ) IT services to address customer issues proactively. Non-BU: This is a non-bargaining unit position. Duties This position supports DHS Components and external organizations by optimizing infrastructure, eliminating bottlenecks, and fostering strategic alliances that span unclassified and classified digital workplace platforms, unified communications systems, and external client organizations. As a Supervisory Information Technology Specialist, GS-2210-15, your typical work assignments may include the following: Oversees work involving complex administrative and technical services that affect the organization as a whole or a major mission-critical program segment. Coordinates with internal offices and outside organizations to achieve program goals and resolve work issues. Integrates IT programs across disciplines and defines the scope and level of detail for plans and policies affecting the organization. Implement, supervise, and direct cybersecurity compliance, control assessments, vulnerability management, and cybersecurity reporting functions. Develops long-range plans for assigned branch functions, especially where goals are broad, vague, or not fully defined. Provides leadership and guidance to subordinate staff, including coaching, mentoring, succession planning, and resolving work-related problems. Leads and manages major IT programs or program segments that have significant resources and organizational impact. All DHS-HQ announcements have a 5 business day open period due to the number of applications received. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first. View common definitions of terms found in this announcement: Common Definitions. Qualifications Individual Occupational Requirement This position has an Individual Occupational Requirement that must be met prior to meeting the specialized experience. Applicant must possess IT-related experience demonstrating each of the nine (9) competencies listed below: Attention to Detail

• Is thorough when performing work and conscientious about attending to detail. Customer Service
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making
• Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management
• Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills
• Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication
• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork
• Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence
• Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Specialized Experience: You must possess one (1) year of specialized experience equivalent to the next lower grade level in federal service (GS-14) or equivalent private/public sector experience. For this position, specialized experience is defined as: Experience in strategic IT program management, including directing and coordinating initiatives, partnering with organizational stakeholders, and providing oversight and guidance to achieve mission-critical goals and objectives. Experience advising senior leadership on IT matters, including providing technical insight on risks and gains of planned actions, monitoring contractual commitments and budget targets, and identifying funding alternatives to ensure program success. Experience managing and supervising IT specialists, which includes assigning work, setting priorities, evaluating performance, resolving complaints, identifying training needs, and recommending personnel actions such as appointments, promotions, and awards. Experience leading and implementing IT policy and planning concepts across multiple disciplines, including integrating programs, defining the scope for plans and policies, and assessing the impact of emerging technologies and legislation to ensure compliance and maintain an awareness of developments in respective areas of IT expertise. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Substitution of education in lieu of specialized experience may not be used for this grade level. All qualifications and eligibility requirements must be met by the closing date of the announcement. Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement. Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment.

If You Do Not Submit All of the Required

DOCUMENTATION,

You Will Not Receive Consideration as a Status Candidate.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit f