Director, Intelligent Automation

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an Intelligent Automation Director — Technical for our JBS Business, as part of our Global Business Excellence and Transformation team. This is a senior leadership role accountable for the full lifecycle of the Automation practice — from RPA and Gen AI-enabled solution delivery through to steady-state Digital Worker Management (run support). The Director owns the handoff between these two connected disciplines, acting as the problem solver who connects the dots between the developer teams building new automations and the Digital Worker Management team keeping deployed automations healthy in production. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions — join us at JLL! Role Purpose The Intelligent Automation Director — Technical leads both RPA/Gen AI delivery and Digital Worker Management for the function and organization. RPA & Gen AI developers and Digital Worker Managers (Run Support) report into this role. This role will utilize technical, project, people, and change management principles and tools to focus on driving delivery, run support, and the connective work between the two. What This Job Involves

• Own both RPA/Gen AI delivery and Digital Worker Management
• with Developers and Digital Worker Managers reporting into this role
• Be the connective layer between build and run
• the problem solver who connects the dots between developer teams delivering new automations and the Digital Worker Management team operating them, ensuring clean handoff, documentation, and knowledge transfer at go-live
• Be the Intelligent Automation team’s SME for the Automation Anywhere platform (A360)
• architecture, Control Room administration, governance, and best practices
• providing technical direction to both delivery and run-support teams
• Be accountable for overseeing the development of RPA and Gen AI-enabled automation solutions (including building internal capability and/or partnering with a vendor to bring on board best-in-class build capability)
• Own the over-arching framework to deliver automation from inception (design/build) through to maintenance and ongoing monitoring of digital worker performance
• Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements, across both delivery and run support
• Build and maintain effective communications with key stakeholders, cross functional leaders, business analysts and both delivery and Digital Worker Management project teams
• Lead and manage multiple concurrent project workstreams (delivery) and run-support operations (Digital Worker Management)
• owning plans, documentation, and schedules across both
• Be accountable for delivering agreed internal stakeholder benefits, across both new solution delivery and production stability
• Coach, guide, and develop team members, developers, and Digital Worker Managers
• Drive a culture of process re-engineering into automation solution design
• Model and champion Gen AI-enabled automation to reduce manual processes and improve employee productivity
• Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation
• across both build and run
• Own governance of the full automation estate
• bot inventory, health, and incident/change management
• including run metrics and KPIs (incidents, change requests, deployments, bot performance) reported up through the Digital Worker Management team
• Establish the QA/testing processes and broader capability for automations
• Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process The Candidate The successful candidate will combine the ability to lead multiple teams/workstreams
• spanning both delivery and run support
• with project and people management skills and prior experience delivering the benefits of transformational change. They are a natural problem solver who thrives on connecting the dots between teams and resolving the issues that fall between build and run. The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key. Experience
• Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda
• Previous roles include Technical Delivery and/or Run Support leadership responsibility in a global company with similar size to JLL
• At least 10+ years of experience which includes RPA, Gen AI, and programming, including several years in a people-leadership capacity spanning both delivery and run support
• Automation Anywhere SME (required): extensive, SME-level experience with Automation Anywhere A360
• Control Room administration, bot development, and governance
• with certifications; familiarity with Power Automate is a plus
• Experience with Gen AI tools/tech implementations, including LLM-based prompting and enterprise Gen AI platforms (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI)
• Proven experience leading or overseeing a run-support/production-support function (L1/L2 support, incident management, change management) at scale, not just solution delivery
• Direct experience of major international business transformation projects
• Excellent analytical and program management skills are essential
• Diverse industry and functional backgrounds gained through consulting or elsewhere
• Understanding of or exposure to global real estate markets preferred but not essential
• Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish
• Ability to train / transfer learning and skills, and to develop the leads reporting into this role
• Strong interpersonal and communication skills
• Needs to demonstrate significant credibility in having previously delivered Automation design/implementation programmes and run/production-support functions at scale Technical Skills
• Must have deep experience across the full lifecycle: Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change