Apply with hirly
Director, Care Engineering
Western Union · India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Role Responsibilities As Director, Care Engineering you will help transform the technology that powers every moment of our agents and customer’s journey from onboarding and service to analytics and loyalty. You will be a high performing engineering leader delivering the following: Build, lead, and retain a high-performing engineering team in Pune and inspire collaboration across VCSR, CAMS, and adjacent care platforms. Lead application and platform engineering for VCSR (voice chat bot) and CAM…