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Application Support Analyst - AB
Iassess Consultants · India
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Skills and Qualifications Required * Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. * 3–5+ years of experience in application support, software support, or business systems support roles. * Hands-on experience supporting NetSuite is mandatory. * Experience with NSAR, including access management and governance processes, is highly preferred. * Strong customer service, stakeholder management, and relationship-building skills. * Willingness to work in US business hours and support a 24x7 operational environment when required. * Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. * Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. * Strong analytical, troubleshooting, and problem-solving capabilities. * Ability to manage multiple priorities and work effectively in a fast-paced environment. * Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. * Ability to work both independently and collaboratively within cross-functional teams. * Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. * Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. * Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred