Courtroom Technology Specialist

Posting Date 09/29/26 Application Deadline 10/02/26 Pay Range Min

• 1st Quartile
• Mid
• Max $24.50 - $29.13 - $33.75 - $43.00 The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $28.13 to $29.13. This position is Non-Exempt under the FLSA. What We Offer We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program. Click here to learn more! Job Type Unclassified
• Judicial Department D800 Superior Court About the Position ****** This position is grant funded. ****** *****Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. ***** The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.). The Courtroom Technology Specialist utilizes subject matter expertise and courtroom technology knowledge to provide user support to judicial officers, court staff, and courtroom participants for various courtroom technology devices in support of courtroom operations in a physical and hybrid setting. They resolve moderate to complex audio-visual issues and assist judicial staff and attorneys in the use of courtroom technology in connecting to and resolving issues using presentation technology during court proceedings. The Courtroom Technology Specialist evaluates problems, determines resolutions, and implements support when necessary. About the Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety. Position Qualifications We recognize your time is valuable, so please apply if you meet the following required qualifications : Education:
• High School Diploma or GED Experience:
• Three (3) years of technology-related work experience which may include audio video technology, computer/network maintenance, desktop support, applications support, or other related user support in a large Microsoft environment. OR Combined education and experience qualifications:
• An equivalent combination of post-secondary education and job-related experience may substitute on a year-for-year basis Other Requirements:
• Must possess or have the ability to obtain by time of hire, a valid Arizona driver's license. Our Preferred Candidate has:
• Training and certification in Microsoft Windows 10/11 environment.
• Training and certification in Office 365 applications.
• Knowledge of A/V hardware installations and configurations.
• Experience with A/V technologies by companies such as Crestron, Biamp-Tesira, WolfVision, Williams Sound, Shure, Audio-Technica, Logitech, Yamaha, and Q-Sys.
• Experience supporting court recording, digital evidence presentation, video conferencing, or similar mission-critical technologies.
• Experience working in a judicial, public-sector, legal, or other highly regulated environment. Knowledge, skills, and abilities: Knowledge of:
• Service management software such as ServiceNow.
• Video conferencing software such as Microsoft Teams or Zoom
• Microsoft-based network environments, including connectivity and basic troubleshooting concepts.
• Office 365 applications including Word, Excel, and Visio.
• Information security, confidentiality, and the appropriate handling of sensitive court information and technology resources.
• Workplace safety practices related to equipment installation, tools, ladders, cabling, lifting, and working around installed technology. Skill in:
• Providing exceptional customer service in a time sensitive environment.
• Explaining technical ideas and solutions to an audience with varying technological knowledge.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Verbally communicating with others to convey information effectively.
• Configuring, troubleshooting, and fixing moderate to complex technical problems.
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Working independently, while effectively managing time, within a large and dynamic technical environment Ability to:
• Work collaboratively in a fast-paced, high-demand environment, responding effectively to changing priorities and time-sensitive situations while maintaining composure, professionalism, sound judgment, and effective working relationships under pressure.
• Quickly learn and effectively use virtual justice platforms and specialized Judicial Branch software applications.
• Proactively monitor live court proceedings and review recorded audio files to verify recording quality, perform same-day quality assurance spot checks, identify audio or system issues, and facilitate timely troubleshooting to ensure the integrity and accurate preservation of the official court record.
• Provide highly responsible administrative and technical work performed independently with minimal supervision.
• To work effectively with judges, court staff, courtroom participants, and the public.
• Be adaptable, and work in a fast-paced, team environment with a positive, winning attitude.
• Exemplify strong ethics.
• Be flexible to address high-priority issues or VIP customers over other tasks assigned.
• Address a wide range of tasks as directed including tasks that might fall out of the essential functions for this position. Essential Job Tasks (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)
• Acts as a specialized technician among a team of IT support staff whose main duty is to respond to employee, management, and judicial officer requests for technical assistance by fixing problems with Audio Visual hardware, and applications related to in-person, or hybrid hearings, utilizing the Court Connect / Teams system.
• Provides expertise in the use of all courtroom technology including bench touch panel, room controls, camera(s), microphones, digital evidence connections, assisted listening audio devices, bench conference headsets, projectors, display monitors and other courtroom technology tools.
• Support meeting room video conference systems at various locations.
• Coordinates regional site technical services with Court Administration leadership and supports site users.
• Provides judicial staff training in the use of courtroom technology and equipment, including assistance with onboarding, and responds to courtroom support issues to ensure hearing schedules are not adversely impacted.
• Documents all user contact and problem resolutions in ServiceNow.
• Adheres to Service Level Agreements to meet guidelines for timely response and issue resolution.
• Provide in-room technical operation of equipment.
• Performs a