Divisional Manager - Ops

Job Description

• Sales & ABP Delivery
• Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• Allocate targets to TSMs and monitor achievement against ABP.
• Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
• Quality & Quantity Compliance
• Achieve CRA targets for the division through regular RO inspections.
• Address non-compliance cases and ensure corrective actions by franchisees.
• Investigate and resolve customer complaints promptly to maintain service standards.
• Marketing & Branding Implementation
• Execute divisional branding activities as per company guidelines.
• Identify ROs for NFR initiatives and implement marketing programs effectively.
• Standardization of Retail Outlets
• Ensure all ROs comply with Nayara’s branding manual and operational standards.
• Coordinate with franchisees and TSMs for timely upgrades and compliance.
• Regulatory Liaison & Approvals
• Maintain regular interaction with government authorities for mandatory approvals.
• Ensure compliance with statutory norms for retail operations.
• Product Supply & Distribution Management
• Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• Optimize TT deployment for efficient product distribution and minimize stock-outs.
• Coordinate with S&D teams and supply points for timely deliveries.
• Franchisee Relationship Management
• Build strong relationships with franchisees through regular visits and dealer meets.
• Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
• Customer Relationship Management (CRM)
• Collect customer feedback and implement corrective measures to enhance satisfaction.
• Reduce customer complaints through proactive engagement and service recovery.
• Team Leadership & Capability Building
• Coach and develop TSMs and divisional staff for improved performance.
• Provide motivational support and foster a high-performance culture. Responsibilities
• Sales & ABP Delivery
• Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• Allocate targets to TSMs and monitor achievement against ABP.
• Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
• Quality & Quantity Compliance
• Achieve CRA targets for the division through regular RO inspections.
• Address non-compliance cases and ensure corrective actions by franchisees.
• Investigate and resolve customer complaints promptly to maintain service standards.
• Marketing & Branding Implementation
• Execute divisional branding activities as per company guidelines.
• Identify ROs for NFR initiatives and implement marketing programs effectively.
• Standardization of Retail Outlets
• Ensure all ROs comply with Nayara’s branding manual and operational standards.
• Coordinate with franchisees and TSMs for timely upgrades and compliance.
• Regulatory Liaison & Approvals
• Maintain regular interaction with government authorities for mandatory approvals.
• Ensure compliance with statutory norms for retail operations.
• Product Supply & Distribution Management
• Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• Optimize TT deployment for efficient product distribution and minimize stock-outs.
• Coordinate with S&D teams and supply points for timely deliveries.
• Franchisee Relationship Management
• Build strong relationships with franchisees through regular visits and dealer meets.
• Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
• Customer Relationship Management (CRM)
• Collect customer feedback and implement corrective measures to enhance satisfaction.
• Reduce customer complaints through proactive engagement and service recovery.
• Team Leadership & Capability Building
• Coach and develop TSMs and divisional staff for improved performance.
• Provide motivational support and foster a high-performance culture. Qualifications Graduate Engineer or Postgraduate in Marketing Management.