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Divisional Manager - Ops

Nayara Energy · Madhya Pradesh, India

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Description 1. Sales & ABP Delivery

  • Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
  • Allocate targets to TSMs and monitor achievement against ABP.
  • Publish territory-wise and RO-wise rolling product plans for advance planning with S&D. 2. Quality & Quantity Compliance
  • Achieve CRA targets for the division through regular RO inspections.
  • Address non-compliance cases and ensure corrective actions by franchisees.
  • Investigate and resolve customer complaints promptly to maintain service standards. 3. Marketing & Branding Implementation
  • Execute divisional branding activities as per company guidelines.
  • Identify ROs for NFR initiatives and implement marketing programs effectively. 4. Standardization of Retail Outlets
  • Ensure all ROs comply with Nayara’s branding manual and operational standards.
  • Coordinate with franchisees and TSMs for timely upgrades and compliance. 5. Regulatory Liaison & Approvals
  • Maintain regular interaction with government authorities for mandatory approvals.
  • Ensure compliance with statutory norms for retail operations. 6. Product Supply & Distribution Management
  • Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
  • Optimize TT deployment for efficient product distribution and minimize stock-outs.
  • Coordinate with S&D teams and supply points for timely deliveries. 7. Franchisee Relationship Management
  • Build strong relationships with franchisees through regular visits and dealer meets.
  • Resolve operational issues, reduce equipment downtime, and ensure smooth operations. 8. Customer Relationship Management (CRM)
  • Collect customer feedback and implement corrective measures to enhance satisfaction.
  • Reduce customer complaints through proactive engagement and service recovery. 9. Team Leadership & Capability Building
  • Coach and develop TSMs and divisional staff for improved performance.
  • Provide motivational support and foster a high-performance culture. Responsibilities 1. Sales & ABP Delivery
  • Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
  • Allocate targets to TSMs and monitor achievement against ABP.
  • Publish territory-wise and RO-wise rolling product plans for advance planning with S&D. 2. Quality & Quantity Compliance
  • Achieve CRA targets for the division through regular RO inspections.
  • Address non-compliance cases and ensure corrective actions by franchisees.
  • Investigate and resolve customer complaints promptly to maintain service standards. 3. Marketing & Branding Implementation
  • Execute divisional branding activities as per company guidelines.
  • Identify ROs for NFR initiatives and implement marketing programs effectively. 4. Standardization of Retail Outlets
  • Ensure all ROs comply with Nayara’s branding manual and operational standards.
  • Coordinate with franchisees and TSMs for timely upgrades and compliance. 5. Regulatory Liaison & Approvals
  • Maintain regular interaction with government authorities for mandatory approvals.
  • Ensure compliance with statutory norms for retail operations. 6. Product Supply & Distribution Management
  • Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
  • Optimize TT deployment for efficient product distribution and minimize stock-outs.
  • Coordinate with S&D teams and supply points for timely deliveries. 7. Franchisee Relationship Management
  • Build strong relationships with franchisees through regular visits and dealer meets.
  • Resolve operational issues, reduce equipment downtime, and ensure smooth operations. 8. Customer Relationship Management (CRM)
  • Collect customer feedback and implement corrective measures to enhance satisfaction.
  • Reduce customer complaints through proactive engagement and service recovery. 9. Team Leadership & Capability Building
  • Coach and develop TSMs and divisional staff for improved performance.
  • Provide motivational support and foster a high-performance culture. Qualifications Graduate Engineer or Postgraduate in Marketing Management.