Customer Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative based in Canada. This is a fully remote customer service opportunity supporting customers and internal teams within a healthcare-focused environment. The role is responsible for managing the customer order journey from initial entry through delivery, while addressing product, pricing, shipping, inventory, and order-status inquiries. You will combine customer care, problem-solving, data accuracy, and operational coordination to resolve issues efficiently. The position involves working across teams to investigate complex requests, raise internal tickets, and maintain accurate records and workflows. You will also contribute to improving processes, tools, and service practices that enhance the overall customer experience. The role is well suited to a bilingual professional with healthcare customer service experience, strong technical capabilities, and a proactive approach to resolving challenges.