Registered Nurse Manager

Summary Nurse Manager to lead nursing operations for outpatient clinics located in Garner, NC (Wake County). This role oversees day-to-day clinical operations, staff supervision, and care coordination within a Patient Aligned Care Team (PACT) ambulatory care model, ensuring Veterans receive high-quality, accessible, and well-coordinated primary care close to home. The Nurse Manager will help advance Durham VA's reputation for clinical excellence and drive continued alignment with national VA quality. Duties VA offers a comprehensive total rewards package: VA Nurse Total Rewards The Registered Nurse Manager will provide the accountability for the delivery of safe patient care. The responsibilities include but are not limited to: Supervise the clinic's nursing staff covering scheduling, coaching, performance conversations, and stepping in when coverage falls through. Work inside a team-based primary care model, where nurses, providers, and support staff share responsibility for a Veteran's ongoing care rather than treating each visit in isolation. Understand how the clinic's telephone nursing support works, as it is often a Veteran's first point of contact when problems arise. Daily Operations to include but not limited to coordination of care delivery, facilitating patient flow and assuring quality patient care. Quality improvement activities to monitor, assess performance targets, development and implementation of action plans to improve performance. Staff development and evaluation, ensuring compliance with standards regarding reusable medical equipment. Daily Operations to include but not limited to coordination of care delivery, facilitating patient flow, secure messaging, telephone triage and assuring quality patient care. Management, leadership and coaching of nursing and clinical support staff Quality improvement activities to monitor, assess performance targets, development and implementation of action plans to improve performance Facilitating teamwork to accomplish positive patient care outcomes, and patient and staff satisfaction. The Registered Nurse Manager will have documented evidence of leadership skills with emphasis on group dynamics, fostering collegial relationships, problem-solving, program planning and implementation, and ability to communicate effectively verbally and in writing. Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday through Friday, 730am-4pm (occasional weekends, as needed) Telework: AdHoc/Occasional. As determined by service/Agency policies. Virtual: This is not a virtual position. Financial Discloser Report: Not required. Relocation/Recruitment Incentives: Not authorized EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact, the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not authorized Qualifications Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision

• All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. PREFERRED QUALIFICATIONS: A minimum of five (5) years successful nursing practice A minimum of three (3) years of successful ambulatory, primary care/PACT experience A minimum of five (5) years of successful Nurse Manager experience and/or previous experience as an Assistant Nurse Manager. Documented experience in care manager roles and coordinating care/care delivery. Demonstrated experience with telephone triage or advice nursing. Documented evidence of knowledge and skill including (but not limited to): managing change, problem-solving, customer service, decision-making, priority setting. CERTIFICATION: Nursing Executive Ambulatory Care Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade. The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: Grade/Level Scope Education Nurse I, Level I Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies. An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required. Nurse I, Level II Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex. An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1; OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required. Nurse I, Level III Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations. An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nurs