Technical Implementation Engineer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are seeking a Technical Implementation Engineer (TIE) to lead the onboarding and technical enablement of enterprise customers across multiple Qualys cybersecurity products , including VMDR, CSAM, Patch Management, Policy Compliance, WAS , and Enterprise TruRisk Management (ETM) . You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals. This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments. This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones. We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role. Key Responsibilities Customer Onboarding & Enablement

• Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
• Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
• Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements. Technical Implementation
• Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
• Support secure integration with AWS, Azure, GCP, OCI , and containerized platforms such as Kubernetes, Docker, and CRI-o .
• Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration. Customer Success & Adoption
• Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
• Educate and guide customers on platform capabilities, security use cases, and best practices.
• Design and manage onboarding plans, training sessions, and success criteria tracking. Cross-functional Collaboration
• Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
• Collect feedback to inform product development and improve onboarding frameworks. Required Qualifications Experience & Technical Skills
• 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
• Hands-on experience in enterprise IT environments , with working knowledge of Windows, Linux , and basic networking concepts.
• Exposure to cloud platforms (AWS, Azure, GCP, OCI)
• Familiarity with cybersecurity principles , vulnerability management, compliance frameworks, and threat detection tools. Tooling & Platform Knowledge
• Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
• Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards. Communication & Interpersonal Skills
• Exceptional communication, presentation, and client engagement skills.
• Proven ability to simplify complex topics for technical and non-technical stakeholders alike. Mindset & Adaptability
• Analytical thinker with problem-solving orientation.
• Flexible working schedule, as role requires
• Able to work independently and manage multiple onboarding projects simultaneously.
• Collaborative and empathetic approach to building customer relationships. Preferred Qualifications
• Prior experience with Qualys platform (as an end-user, consultant, or sales engineer).
• Understanding of IT asset management , configuration compliance, and security operations workflows.
• Exposure to container technologies (Kubernetes, Docker, CRI-o).