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VIP Customer Support
Growe · Sao Paulo
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Growe welcomes those who are excited to: Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers; Provide personalized, high-quality support to VIP customers; Be the main point of contact for assigned high-value clients; Build and maintain strong, long-term relationships with clients; Handle inquiries, issues, and escalations across different brands within the company; Adapt communication style and service standards according to each brand’s guidelines; Maintain in-depth knowledge of each brand’s products, services, and promotions; Work flexible schedules and adapt to changing workloads; Meet KPIs related to response time, customer satisfaction, and retention; Provide 24/7 VIP support, including night shifts. We need your professional experience: Previous experience in customer support will be a strong advantage; Experience in the gambling industry will be a major plus; Experience working with VIP customers or high-value clients will be an advantage. We appreciate if you have those personal features: Active and proactive; Communicative and people-oriented; Flexible and adaptable to change; Open-minded and ready for new challenges. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
Drive Result Over
PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
Be Ready for
CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.