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VIP Customer Support
Growetalents · Sao Paulo
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Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers; Provide personalized, high-quality support to VIP customers; Be the main point of contact for assigned high-value clients; Build and maintain strong, long-term relationships with clients; Handle inquiries, issues, and escalations across different brands within the company; Adapt communication style and service standards according to each brand’s guidelines; Maintain in-depth knowledge of each brand’s products, services, and promotions; Work flexible schedules and adapt to changing workloads; Meet KPIs related to response time, customer satisfaction, and retention; Provide 24/7 VIP support, including night shifts. Experience you’ll need to bring: Previous experience in customer support will be a strong advantage; Experience in the gambling industry will be a major plus; Experience working with VIP customers or high-value clients will be an advantage. It's a perfect match if you have those personal features: Active and proactive; Communicative and people-oriented; Flexible and adaptable to change; Open-minded and ready for new challenges. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.