US Logistics Dispatch Executive

Position Title: US Dispatch Executive Department: Operations / Logistics Job Location: Mohali phase 8A Work Schedule: Monday to Friday, 06:30 PM – 04:30

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(US Shift) Reports To: Dispatch Manager / Operations Lead 1. Position Overview We are seeking a US Dispatch Executive with a minimum of 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries while maintaining strong client and vendor relationships. 2. Key Responsibilities Coordinate and arrange daily dispatch operations for US routes . Assign loads to drivers and monitor their progress to ensure on-time pick-up and delivery . Maintain constant communication with drivers, carriers, and customers regarding shipment status. Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling). Ensure accurate and timely entry of dispatch details into the system/CRM. Build and maintain strong working relationships with carriers, brokers, and clients. Track and report on key performance indicators (KPIs) such as on-time delivery, load utilization, and driver compliance . Assist in resolving billing, documentation, and compliance-related issues when required. 3. Required Qualifications & Experience Minimum 1 year of work experience in US dispatch/logistics/trucking industry (mandatory). Graduate in any discipline (preferred). Good knowledge of dispatch software, load boards, and CRM tools (DAT,Truckstop) . Strong understanding of US geography, routes, time zones, and DOT/FMCSA regulations (preferred). Excellent English communication skills – verbal and written. Strong problem-solving ability and ability to work under pressure. Flexible to work in US night shift (06:30 PM – 04:30 AM IST) . 4. Key Skills Dispatch Management Load Planning & Scheduling Carrier/Driver Coordination Problem-Solving & Decision-Making Customer Service Orientation Attention to Detail 5. Growth Path This role provides career progression into Senior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.