Customer Chat Support Associate - Non Voice Process

Customer Chat Support Associate – Non-Voice Process

Relocation to Ahmedabad Is

MANDATORY! Location: Ahmedabad, Gujarat | Work from Office Employment Type: Full-Time Interview Mode: Online Salary: ₹26,000 – ₹38,000 CTC per month About the Role We are hiring Customer Chat Support Associate – Non-Voice Process to join our Customer Experience team. This opportunity is open to both freshers and experienced professionals with strong written communication skills and a customer-focused approach. The selected candidates will assist customers through digital communication channels, resolve queries efficiently, and ensure a professional and positive customer experience. Key Responsibilities Handle customer queries through chat, email, text, and social media platforms . Understand customer concerns and provide accurate and timely resolutions. Provide clear information regarding products, services, and processes. Maintain excellent standards of written English, grammar, spelling, and professional communication . Handle customer complaints with patience, empathy, and professionalism. Accurately record customer interactions and maintain updated customer information. Follow company policies, processes, and quality standards. Meet assigned quality, productivity, response-time, and customer satisfaction targets . Coordinate with internal teams to resolve customer concerns effectively. Manage multiple customer conversations while maintaining accuracy and service quality. Eligibility & Requirements Minimum qualification: 12th Pass / Diploma or equivalent ; graduates preferred. Freshers are welcome to apply. Prior experience in customer service, chat support, BPO, or customer experience is an advantage. Excellent written English and grammar skills . Good typing speed and basic computer proficiency. Strong problem-solving and attention-to-detail skills. Ability to multitask and handle multiple conversations efficiently. Willingness to work in rotational shifts , including nights, weekends, and holidays. Candidates must be willing to relocate to Ahmedabad and work from the office. What We Offer Comprehensive training and onboarding support. Learning and professional development opportunities. Career growth and internal advancement opportunities. Supportive and professional work environment. Opportunity to develop strong customer service and communication skills. Long-term career opportunities in the Customer Experience and Support industry. Who Can Apply? This opportunity is suitable for freshers as well as experienced candidates who have strong written communication skills, basic computer knowledge, and a willingness to build a career in customer support. Interested candidates can apply now and take the next step toward building their career in Customer Experience.