Business Operations Analyst, Payments Business

Job Description Business Operations Analyst

• Payment Operations ➢ This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions. ➢ Be a champ and work closely with external stakeholders including partner banks and networks. ➢ Responsible for handling day to day business operations with external and internal stakeholders. ➢ Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions. ➢ Responsible for management of business reporting and any ad-hoc reporting required from time to time. Proficient knowledge of Excel is a must. ➢ Help develop and nurture relationships with payment players. ➢ Strongly focussed on execution. ➢ Customer-first attitude; always on toes to lessen pain points of customers. ➢ Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates. ➢ Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers. ➢ Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes. ➢ Addressing internal queries, data requirements and escalations regarding Payment transactions. ➢ Work closely with the finance team to drive reconciliations and execute required corrections. ➢ Collaborate with internal and external business + technical teams to spearhead integrations and go-live.