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Sesh Front Desk Associate
Prive · Media, Pennsylvania
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Front Desk Associate Sesh by Privé is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors. Responsibilities: 1. Greeting and Welcoming Clients:Welcome clients with a warm and friendly demeanor as they enter the studio. Provide assistance and guidance as needed to enhance their experience. 2. Appointment Scheduling: Efficiently manage salon appointments using our scheduling system. Assist clients in booking appointments, rescheduling, and coordinating with technicians/artists. 3. Customer Inquiries: Address client inquiries in person and over the phone. Provide accurate information regarding services, pricing, and availability. 4. Transaction Handling: Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station. 5. Salon Coordination: Collaborate with staff to ensure smooth operations. Communicate effectively with artists, estheticians, and other team members to accommodate client needs. 6. Retail Sales Support: Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels. 7. Studio Maintenance: Maintain cleanliness and orderliness of the reception area, retail displays, and overall studio environment. Monitor inventory of studio supplies and request replenishment as needed. Requirements:
- Excellent interpersonal and communication skills
- Strong customer service orientation with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in computer skills, including salon management software (training provided)
- Previous experience in customer service, retail, or hospitality preferred Join our team at Sesh and be part of a collaborative and vibrant work environment where your passion for customer service will shine. Apply today to embark on an exciting career in the beauty industry!