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Escalation Engineer
NetApp · Bangalore, Karnataka, India
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Job Summary Provides technical support to customers and partners on UNIX based backup for applications (ORACLE, SAP etc.). Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Occasionally designs and deliver technical training/brown-bags. Reports design and reliability problems or code issues to software engineering Job Requirements Good written and verbal communication skills. Good interpersonal communication …