Remote Xactimate Estimator & Claims Coordinator (Mitigation, Contents & Reconstruction)

Job Summary We are a US-based property restoration contractor looking for a highly detailed, proactive, and experienced Remote Xactimate Estimator & Claims Coordinator based in India. In this role, you will be responsible for creating precise Xactimate estimates for Water/Fire/Mold Mitigation, Pack-Out/Contents, and Structural Reconstruction claims. You will also manage end-to-end communication and follow-ups with insurance adjusters and property owners to secure estimate approvals and timely invoice payments. Key Responsibilities 1. Estimating & Sketching Xactimate Line Items: Write accurate, detailed, and defensible Xactimate estimates for Mitigation (water extraction, drying equipment, containment, mold remediation), Contents (pack-outs, cleaning, inventorying), and Reconstruction (framing, drywall, paint, flooring, trades). Lidar Floor Plans: Convert 3D LiDAR scans, photos, field scope sheets, and floor plans into clean Xactimate room sketches (including sloped ceilings, openings, and cabinet structures). Pricing & Price List Updates: Apply correct regional price lists, labor minimums, equipment pricing, and line-item components. Supplements: Draft detailed supplemental scopes when hidden damage or scope changes occur on site. 2. Claims Coordination & Adjuster Management Estimate Approvals: Submit completed estimates to insurance adjusters via email or carrier portals and aggressively follow up to obtain scope agreement. Negotiation & Justification: Defend line items, equipment counts, drying logs, and code-compliance requirements to adjusters. Payment Tracking: Follow up weekly with insurance carriers to ensure check issuance, mortgage endorsements, and claim payouts. 3. Customer Communication & Accounts Receivable Client Touchpoints: Communicate professionally with homeowners to keep them updated on scope submissions, adjuster approval status, and deductible payments. Collections: Follow up politely but firmly with property owners for final invoice payments and self-pay balances. Scope Clarifications: Explain scope limitations, content cleaning protocols, and insurance deductible responsibilities to customers. Required Qualifications & Skills Xactimate Proficiency: Minimum 2+ years of hands-on experience drafting Xactimate estimates (Level 1 or Level 2 certification is a strong plus). Industry Knowledge: Solid understanding of IICRC S500/S520 guidelines, water mitigation equipment ratios (dehumidifiers, air movers, HEPA scrubbers), and general residential construction trades. Sketching Experience: Demonstrated ability to translate Lidar 3D models and point-cloud scans into accurate 2D/3D Xactimate sketches. Exceptional English Communication: Fluent written and spoken English. Must be comfortable making outbound calls to US insurance adjusters and customers via VoIP (RingCentral, OpenPhone, etc.). Financial & Claims Savvy: Understanding of O&P (Overhead & Profit), line-item justifications, depreciation, and carrier payment workflows. Technical Setup: High-speed internet connection, quiet work environment, active Xactimate license (or willingness to use company seat), and a reliable computer capable of running 3D modeling/rendering software. Preferred / Nice-to-Have Experience with restoration management platforms (e.g., Dash). Experience handling contents/pack-out inventory software. Application Instructions To apply, please submit: Your updated resume. Sample Work: 1-2 redacted sample Xactimate estimates (1 Mitigation, 1 Reconstruction) that you personally drafted, along with a screenshot of a sketch you built. A short voice recording or video intro (1 minute) introducing yourself and describing your experience dealing with US insurance adjusters.