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Regional Dealer Manager
WANNAMO MARKETING PRIVATE LIMITED · Gurgaon
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Job Description – Dealer Success Manager Job Title: Dealer Success Manager Location: North, East, West, South Region Work Mode: Work from Regional Office / Dealer Location Experience Required: 3 to 5 years Job Summary: We are seeking a highly driven and dynamic Dealer Success Manager to partner with our clients Auto dealers to ensure the successful implementation, adoption, and usage of our tools and ecosystem. This is a field-focused role requiring frequent travel to dealer locations, working closely with them to drive operational excellence, resolve pain points, and enable long-term success. Key Responsibilities:
- Visit clients Auto dealerships regularly to train dealer staff on SI tools and digital platforms.
- Be the go-to point of contact for dealers for all ecosystem-related queries, training needs, and tool usage issues.
- Provide hands-on guidance, demonstrations, and refreshers to ensure tool adoption and effective usage at the dealership level.
- Understand on-ground challenges faced by dealers, capture their feedback, and escalate issues appropriately.
- Raise detailed tickets and work closely with the central SI team at Head Office for timely resolution of dealer concerns.
- Take briefs and inputs from dealers on improvements, pain points, or feature requests related to SI tools.
- Monitor dealer engagement, track usage metrics, and drive consistent improvements in digital enablement.
- Ensure a smooth onboarding experience for new dealers or staff on the SI tools and overall ecosystem.
- Prepare reports and feedback summaries post visits and follow up on pending resolutions. Requirements:
- Experience: Minimum 3–5 years in a dealer-facing role within a 4-wheeler automotive brand (OEM or Tier 1 preferred).
- Education: MBA / Bachelor's degree (preferred in Business, Engineering, or related field).
- Strong understanding of dealership operations, including sales, service, CRM, and digital tools.
- Excellent communication, interpersonal, and training skills.
- Strong problem-solving attitude with a proactive, hands-on approach.
- Willingness to travel extensively (up to 80% of the time) across assigned territories.
- Ability to work independently, manage time effectively, and build trust-based relationships with dealer teams. Preferred Traits:
- Energetic and self-motivated with a customer-first mindset.
- Tech-savvy with experience in digital adoption and tool training.
- Adaptable and solution-oriented under pressure.