Apply with hirly
CRM & Documentation Coordinator
Happiest Resume · Kolkata, West Bengal, India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Key Responsibilities
- Manage CRM activities and maintain strong relationships with customers and internal stakeholders.
- Handle and coordinate important documentation related to shipping line operations.
- Ensure accuracy, completeness and timely submission of documents.
- Coordinate with internal teams and customers to resolve documentation and operational requirements.
- Maintain proper records, databases and CRM updates.
- Follow up on pending documentation and ensure timely closure.
- Analyze customer and operational requirements and provide appropriate support.
- Prepare reports and maintain relevant MIS/documentation records.
- Ensure attention to detail and adherence to company processes and timelines. Candidate Profile
- Qualification: Graduate; MBA preferred.
- Experience: Relevant experience specifically with a Shipping Line.
- Strong knowledge of the Kolkata shipping/market environment.
- Candidates from NVOCC, CFS, CHA or Freight Forwarding backgrounds are not required/preferred.
- Excellent English communication skills, both verbal and written.
- Strong analytical and problem-solving abilities.
- Smart, presentable and professional personality.
- Go-getter attitude with a proactive and self-motivated approach.
- Strong attention to detail and ability to manage important documentation accurately.
- Good interpersonal and coordination skills.
- Age: Up to 40 years.