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ABL - Service Desk Analyst

Capgemini · Aguascalientes, MX

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Posición: ABL

  • Service Desk Analyst Reclutador: Daniela Gaviño. Ubicación de la posición: Aguascalientes Modalidad de trabajo: Presencial. Industria – Sector: Global. Tus Funciones
  • Provides technical support to users for troubleshooting issues and answering questions.
  • Onsite Hand/Eyes support contact for Group IT.
  • As Group IT is a global organization, many of these contacts are in English both spoken and written.
  • 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
  • Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
  • Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
  • REMEDY (ITSM) call registration or other ticket registration system
  • H/W break fix and maintenance
  • Paperwork for asset & finance management
  • PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users
  • PC and PC supply provisioning
  • Willing to work in shifts during regular office opening hours
  • Willing to work outside office opening hours by occasion
  • Willing to travel to other office locations
  • Apple Mac OS knowledge is a plus Conocimientos y experiencia necesaria: Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written. Habilidades:
  • Trabajo bajo presión
  • Calidad en el trabajo y orientado a resultados