Apply with hirly
SRE Production support Lead
Infosys Limited · Bangalore, Karnataka, India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Already have an account? Sign in to see your saved application
Key Responsibilities:
- Provide L2 production support for business critical applications
- Monitor application and infrastructure health using SRE monitoring tools
- Analyze and resolve production incidents within defined SLAs
- Perform root cause analysis RCA and implement preventive measures
- Troubleshoot application server and database related issues
- Use SQL queries for data validation troubleshooting and issue analysis
- Work closely with development infrastructure and database teams to resolve production issues
- Participate in deployment release and change management activities
- Monitor system performance availability and reliability metrics
- Create and maintain support documentation runbooks and SOPs
- Support on call rotations and major incident management processes
- Identify automation opportunities to improve operational efficiency Technical Requirements:
- Primary skills Technology DevOps Site Reliability Engineering SRE Technology Infrastructure Storage Administration UNIX Storage Technology Maintenance and Production Support process Finacle Product Maintenance process Technology
SQL Ssis SQL
Server Preferred Skills: Technology->DevOps->Site Reliability Engineering(SRE),Technology->Maintenance and Production Support process->Finacle Product Maintenance process,Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server Skills: Devops, Storage Administration, Sql, Infrastructure, Unix, Ssis, Sql Server Experience: 0.00-0.00 Years