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Service Advisor FCA-Stellantis
Bill Volz Westchester Chrysler · Cortlandt Manor, NY
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Description Experienced FCA-Stellantis Service Advisor/Writer What We Offer
- Long- term Growth Opportunities
- Medical, Dental, and Vision Insurance
- 401k match
- Additional benefits
- Competitive pay Requirements Duties:
- Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
- Consult with customer on applicable service specials.
- Gather and decode customer information to effectively and accurately relay concerns to technicians.
- Document services declined and advise customer of current and future needs to their vehicle.
- Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
- Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
- Build strong relationships with the customers. Requirements:
- Previous experience as a Service Writer preferred or automotive experience.
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Proficient computer skills for creating work orders and maintaining records
- Valid driver's license and clean driving record
- Willing to submit to pre-employment drug screen and background check Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.