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IT Graduate — Service Desk & Endpoint Support

Glendimplex · Cloghran, Dublin

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IT Graduate — Service Desk & Endpoint Support Location: [Insert location] Type: Full-time, Graduate / Entry-Level Reports to: IT Service Desk Manager / IT Manager About the Role We're looking for an IT Graduate to join our IT Support team, providing first- and second-line technical support across the business. This is a hands-on role covering service desk ticket management, endpoint deployment, and day-to-day infrastructure support — ideal for someone looking to build a broad foundation in enterprise IT. Key Responsibilities

  • Log, triage, and manage tickets through to resolution via the IT Service Desk system, ensuring SLAs are met and tickets are kept up to date with clear notes
  • Provide first-line technical support to end users, escalating complex issues where appropriate
  • Manage and maintain endpoints (laptops, desktops, mobile devices) using endpoint management tooling (e.g. Intune, SCCM, or similar)
  • Build, image, and configure new laptops and desktops ready for deployment
  • Install, configure, and troubleshoot business software and applications
  • Perform network patching and basic cabling/connectivity tasks in comms rooms and office areas
  • Administer and support Microsoft Office 365, including user account management, mailbox administration, Teams, SharePoint, and OneDrive
  • Maintain accurate asset records for hardware and software
  • Support onboarding/offboarding processes, including account setup and equipment provisioning
  • Follow and contribute to IT documentation, knowledge base articles, and standard operating procedures
  • Adhere to IT security and data protection policies at all times Requirements
  • Degree (or equivalent) in IT, Computer Science, or a related field — or demonstrable practical experience
  • Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical users
  • Good understanding of Windows operating systems and common productivity software
  • Basic understanding of networking concepts (IP addressing, patching, switches)
  • Familiarity with Microsoft 365 administration
  • A methodical, customer-focused approach to problem-solving
  • Willingness to learn and take on new challenges in a fast-paced environment Desirable
  • ITIL Foundation certification (or working knowledge of ITIL processes)
  • Experience with endpoint/device management platforms (Intune, SCCM, Jamf, etc.)
  • Exposure to Active Directory / Entra ID
  • Basic scripting or automation experience (e.g. PowerShell)
  • Any relevant certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals) What We Offer
  • Structured onboarding and ongoing training/certification support
  • Clear progression path within the IT team • [Insert benefits: salary, holidays, pension, etc.]