General Manager - Catering Operations

DISCLOSURES The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes.

Employment Relationship Disclosure

This position is employed by Enterprise Management Solutions LLC, which serves as the Employer of Record and staffing provider. The employee will be assigned to work at and support The Charmed Table under a client service agreement. While Enterprise Management Solutions LLC is responsible for employment administration, including payroll, benefits (if applicable), and HR compliance, the employee will perform day-to-day duties at The Charmed Table and will receive operational direction, supervision, and performance expectations from The Charmed Table’s leadership team. The employee is expected to adhere to the policies, procedures, operational standards, and performance expectations of both Enterprise Management Solutions LLC and The Charmed Table, as applicable. Nothing in this arrangement alters the at-will employment relationship with Enterprise Management Solutions LLC. The Company reserves the right to modify assignments, responsibilities, reporting relationships, or work locations based on business needs.

About the Company

The Charmed Table, LLC is a full-service catering company based in Baltimore, Maryland. We specialize in delivering nutritious, high-quality prepared meals to group homes, assisted living facilities, and other supportive housing programs. Our mission is to provide consistent, timely, and safe meal service to help our community thrive through food. COMPANY WEBSITE:

Company Phone

NUMBER: (667) 290-6226

HR Department Phone

NUMBER: (667) 309-9920 EXT 10

HR Department Email

ADDRESS: [email protected] POSITION TITLE: General Manager

• Catering Operations ALTERNATE TITLE(S): Catering Operations Manager, Food & Beverage Operations Manager, COMPANY: The Charmed Table DEPARTMENT: Food Services DIVISION: Operations UNIT: Hospitality & Culinary Operations ACCOUNTABLE TO: Chief Operations Officer ACCOUNTABLE FOR: Ensuring the daily execution of catering, delivery, DoorDash, and meal program operations; overseeing staff scheduling, supervision, appearance, productivity, and accountability; maintaining food quality, presentation, menu consistency, and customer satisfaction; managing cost control, waste reduction, receipt tracking, inventory accuracy, and overall operational profitability; implementing and maintaining operational systems including recipe costing, inventory tracking, production planning, and performance reporting; ensuring compliance with food safety standards including HACCP, temperature control, sanitation, and audit readiness; delivering weekly performance reports to leadership and implementing corrective actions in a timely manner; and collaborating with outsourced administrative functions to support operational accuracy, customer follow-through, billing processes, HR coordination, and marketing execution. CLASSIFICATION: Non-Exempt W-2, Hourly – Full-Time WORK SCHEDULE: This schedule reflects 8 hours per day, totaling 40 hours per week, Monday through Friday, 8:00 AM–5:00 PM. Scheduling needs may vary based on business demands, and adjustments may be required as reasonably assigned. COMPENSATION RANGE: $55,000 – $65,000 annually, commensurate with experience, qualifications, and demonstrated performance Incentive Compensation: At the discretion of the Company, incentive compensation may include one or more of the following structures:
• Base compensation plus performance bonus
• Base compensation plus profit participation
• Base compensation plus growth-based incentives All incentive compensation is subject to Company approval, financial performance, operational performance, compliance, and achievement of measurable benchmarks. BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation. ANTICIPATED TRAVEL: 15% of the time.

Summary of Position

RESPONSIBILITIES: General Manager

• Catering Operations is responsible for managing the day-to-day operations of The Charmed Table while ensuring that the Company’s food service, catering, delivery, and meal program operations are executed accurately, safely, profitably, and consistently. This role is not limited to supervising kitchen activity. The General Manager
• Catering Operations is expected to manage operational performance, control costs, implement systems, monitor staff productivity, support revenue growth, coordinate with outsourced administrative partners, communicate with customers, and report weekly to leadership on measurable results. The General Manager
• Catering Operations must be able to translate leadership direction into action, identify operational gaps, implement improvements, and hold assigned staff accountable. The role requires a balance of hands-on operational management, business discipline, customer service, food safety oversight, and continuous improvement.

Scheduled Duties and

RESPONSIBILITIES: Daily Operations Management General Manager

• Catering Operations is responsible for the daily coordination and supervision of The Charmed Table’s food service operations. This includes ensuring that staffing, production, delivery, customer needs, inventory, and systems are aligned each day. The Manager must ensure that the operation is prepared before service begins, monitored throughout the day, and properly closed out with documentation, inventory updates, and next-day preparation. Responsibilities include:
• Review daily orders, production needs, delivery requirements, and staffing coverage
• Assign responsibilities to the Catering Lead Cook and Inventory & Systems Cook
• Monitor daily workflow and correct issues in real time
• Ensure opening, mid-day, and closing checklists are completed
• Ensure production plans are followed and adjusted as needed
• Maintain communication with leadership regarding major issues, delays, risks, or customer concerns Key Performance Indicators:
• Daily operations checklist completion: 100%
• Production plan reviewed daily: 100%
• Operational issues escalated appropriately: 100% of critical issues
• Same-day correction of controllable operational gaps: ≥ 90% Catering & Event Execution General Manager
• Catering Operations oversees the full lifecycle of catering operations, including order review, production planning, staffing, packaging, delivery coordination, setup, breakdown, and post-event follow-up. The Manager must ensure that catering is profitable, professional, timely, and consistent with The Charmed Table brand. Responsibilities include:
• Confirm catering orders, quantities, menus, timing, delivery details, and staffing needs
• Coordinate with the Catering Lead Cook to ensure production readiness
• Ensure food is prepared according to approved menus, recipes, portions, and presentation standards
• Ensure catering orders are properly labeled, packaged, and transported
• Monitor event execution and address service issues promptly
• Conduct post-event reviews and document lessons learned
• Communicate event completion details to outsourced invoicing or finance support when needed Key Performance Indicators:
• On-time catering execution: ≥ 95%
• Catering order accuracy: ≥ 97%
• Event error rate: ≤ 3%
• Post-event review completion for applicable events: 100%
• Event profitability review completed: 100% for major events Meal Program & Group Home Delivery Operations The General Manager
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