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Technical Support Specialist
Grubtech · Cairo
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Overview We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience. Key Responsibilities
- Provide customer-facing technical support via calls
- Troubleshoot issues related to integrations, API calls, and internal tools within SLA
- Perform technical triaging and clearly document issues for escalation to engineering when needed
- Collaborate closely with Onboarding, Activations, Content, and Customer Success teams
- Maintain accurate documentation, FAQs, and troubleshooting guides
- Work closely with direct managers to resolve the majority of customer issues Requirements
- 1+ year of experience in a technical support or similar role
- Strong troubleshooting and problem-solving skills
- Experience using ticketing systems and soft-phone tools
- Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems
- Excellent communication skills with the ability to simplify technical concepts
- Ability to thrive in a fast-paced, customer-facing environment
- Comfortable supporting customers across different regions and time zones
- Fluent in English and Arabic (experience supporting MENA customers over phone is a plus) Preferred Profile
- Early-career professionals looking to grow in technical support
- Hands-on, detail-oriented, and proactive problem solvers
- Team players with a strong sense of ownership Location
- Cairo