Inside Sales Specialist

Description CTI has been a leading Audio Visual provider since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions. So, where do you fit in? We are looking for an experienced Inside Sales for our Boise branch, whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” Our Inside Sales Support Specialists are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come his or her way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer focused problem-solvers who can get the job done. These responsibilities will give you an idea, but not a full picture of what you will do as an inside sales administrator as we work to embrace and capitalize on our employee’s strengths:

• Opportunity Creation: Work alongside Design Consultants to identify, log, and track new sales opportunities.
• Quote Preparation: Produce accurate quotes for jobs, box orders, and evaluations, ensuring all required details are included.
• Take-Offs: Review drawings to extract equipment lists and quantities for proposals.
• Vendor Liaison: Request custom quotes and special pricing from vendors to ensure competitive offers.
• Proposal Export: Prepare and format basic or complex proposals for client delivery.
• Customer Communication: Keep clients informed during the quoting process and respond to queries promptly.
• Specification Management: Gather and attach relevant spec sheets and manuals where required.
• Lead Time Tracking: Monitor product availability and adjust proposals to reflect accurate delivery timelines.
• Address Verification: Confirm shipping and billing addresses for every proposal to prevent errors.
• Delivery Requirements: Check for lift gate needs and confirm delivery contact details for box orders.
• Job Booking: Verify NTP (PO, signed quote, contract), request SLED, save required documents to YODA, and pass jobs to the BC team.
• CRM Accuracy: Maintain up-to-date customer and account information in D365, including adding new accounts, updating contacts, and merging duplicates. We value our culture above all, and applicants who merely want to punch in their timecards everyday are not what we are looking for. If you have the following traits, you might be what CTI is looking for:
• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills and can be the face of our company to our clients. Key Skills & Qualifications:
• We value professional growth and encourage our team to pursue ongoing development in the following areas:
• Communication: Clearly explain information to clients, colleagues, and vendors in both written and verbal form.
• Organisation: Maintain accuracy and detail across multiple projects and priorities.
• Customer Focus: Always act in the best interest of the client while balancing commercial goals.
• Collaboration: Work closely with Design Consultants, engineering teams, and the Care Director to achieve
• outcomes.
• Commercial Awareness: Understand pricing, margins, and the value of service agreements.
• CRM Proficiency: Use D365 to manage data, track opportunities, and maintain accurate records. Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.