Customer Care Intern (Stage)

At Lexroom , we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe . Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose. Why Lexroom ?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
• Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. At Lexroom , we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world. What You'll Do
• Support the Customer Care team in assisting Lexroom 's customers across chat, email, and calls.
• Learn day by day: shadow experienced colleagues, get to know our product and processes, and gradually handle simple requests with the team's guidance.
• Bring curiosity and energy to the team: ask questions, share what you learn, and contribute ideas to improve how we support our customers. What You'll Bring
• You are fluent in English , comfortable reading, writing, and communicating in a professional context.
• No prior work experience needed: we're looking for the right drive and mindset, not a specific background.
• You have a proactive , hands-on attitude , enjoy solving problems, and want to learn inside a fast-growing startup.
• You're a fast learner, comfortable picking up new tools and processes.
• You're based in Milan or open to relocating (relocation support evaluated case by case). What We Offer
• Expense Reimbursement: €900 per month
• Mentorship : Day-to-day guidance from experienced Customer Care colleagues.
• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Team Retreats & Off-sites: Dedicated time to connect with the team. If you're curious, eager to learn, and want to start your career in legal tech, we'd love to hear from you. At Lexroom , ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.