Child Care Resource & Referral Specialist

Description

Early Learning Coalition of Duval

Job Description Position Title:

Child Care Resource

& REFERRAL (CCRR) SPECIALIST Classification: Non-Exempt Dept./Program: CCR&R Department Reports to: Director of CCR&R Last updated: June 2021 Candidate must live in Duval County, FL or surrounding areas Bilingual (Spanish) applicants may receive preference GENERAL DESCRIPTION: This position will be responsible for:

• providing customer service, resources and information
• performing a needs assessment of family clients
• contributing to and assisting with the CCR&R database and Community Resource guide
• following the School Readiness and VPK eligibility process

Essential Job

FUNCTIONS: The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.

Specific Job

DUTIES:

• Incoming phone calls
• Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
• Routinely shares resources, web sites, information etc. in a collegial way with other members of team
• Determines eligibility for SR and VPK services according to funding and state guidelines
• Ensures that all case action is documented in the database
• Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
• Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
• Committed to empowering themselves and others to solve their own problems
• Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
• Other duties as assigned by Manager

Knowledge and

SKILLS:

• Strong attention to detail and organization
• Excellent customer service skills
• Ability to handle multiple projects and priorities in a professional manner
• Excellent oral and written communication skills
• Ability to interact with all levels of personnel and families and child care providers
• Self-starter and proactive approach in resolving problems and issues
• Demonstrated exemplary customer service, networking and interpersonal skills
• Experience and proficiency as a team player
• Proficiency on computer hardware and software programs used by ELC of Duval

Education and

EXPERIENCE:

• High School Diploma required; Associates degree preferred
• Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred

Licenses and

CERTIFICATIONS: Valid Driver’s License ENVIRONMENTAL CONDITIONS:

• Primarily works in an office setting, able to sit for extended time.
• Travel required for meetings, training and visibility events.
• Some nights and weekends for trainings and special events.
• Some bending and stooping.
• Able to lift 30 lbs.