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(Senior) Operational Key Account Manager (m/f/diverse)
Deutsche Lufthansa AG · Neu-Isenburg, Hessen, Germany
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- Act as the primary operational contact for assigned key accounts, ensuring successful end-to-end implementation, stabilization, and continuous operational management.
- Design and price operational transport solutions for regular business requests, balancing customer requirements, service quality, operational feasibility, and profitability.
- Support customer tenders from an operational perspective.
- Create and maintain SOPs with clear operational instructions for Customer Service Teams.
- Monitor and optimize profitability and service quality in collaboration with t:m interfaces.
- Prepare for and participate in Quarterly Business Reviews and other operational meetings with customers.
- Identify and implement operational process improvements.
- Provide operational project support. Ihr Profil:
- Bachelor’s degree + 5 years, Master’s + 3 years, or vocational training + 8 years of relevant logistics experience.
- Ideally, several years of experience in handling and managing radioactive and/or temperature-controlled shipments in the Life Sciences sector, including a good understanding of the related operational and regulatory requirements (esp. GDP).
- Fluent in English.
- Strong organizational and analytical skills, with excellent proficiency in MS Excel and ideally MS Power BI.
- Independent, solution-oriented and pragmatic approach, with strong problem-solving skills.
- Excellent intercultural and communication skills to work effectively in a matrix organization.
- Strong negotiation skills.
- Severely disabled applicants with equal aptitude are given preferential treatment.