Customer Service Processor, Grade 4

Description The Browning Service and Distribution Center located in Arnold, Missouri , is searching for a full-time Service Processor to join our team and provide top-notch service to our customers. The duties performed in this position involve:

• Work safely with firearms daily.
• Lifting/moving 8-12 lb cartons frequently, 15 -70 lb cartons regularly and 70-125lb cartons (with assistance from others or material handling equipment) occasionally in a work day
• Obtaining and processing information
• Interacting with computers
• Communicating with Supervisors and Peers
• Identifying Objects, Actions, and Events
• Handling and moving objects
• Monitor processes, materials, or surroundings
• Organizing, planning, and prioritizing work
• Performing general physical activities
• Documenting/Recording Information accurately and in compliance with all regulatory agencies.

Essential Job Duties Include the

FOLLOWING:

• Open, inspect, document and package service returns
• Accurately identify serial numbered items and enter them into computer systems
• Accurately enter customer information into computer systems in compliance with regulatory agency requirements
• Making sure all firearms are not loaded and are flagged appropriately in compliance with Safe Firearm Handling Procedures
• Receiving of small package deliveries and mail for all departments, checking for damage and suspicious packages/mail
• Examine shipment contents and compare with manifests, invoices, and customer letters to verify accuracy
• Confer or correspond with leadership to rectify problems, such as damages, shortages, or nonconformance to specifications
• Deliver or route materials appropriately using hand truck, conveyor, or carts/racks or notify others of deliveries
• Requisition and store shipping materials and supplies to maintain inventory of stock
• Assist others in processing of customer returns as directed
• inspecting of completed repairs for quality, accuracy and packaging for return shipment
• Daily cleaning and maintaining of work station and department Requirements

Competency Skills and Abilities

INCLUDE:

• Excellent written and verbal communication skills.
• Ability to foster and maintain relationships.
• Ability to thrive in a fast-paced and high-pressure environment.
• Willingness to work independently and as part of a team.
• Adjusting actions in response to others' actions
• Being aware of others' reactions
• Actively looking for ways to help people EDUCATION/EXPERIENCE:
• High School diploma, GED, or equivalent
• Two (2) years of experience in logistics and shipping
• Talking to others to convey information effectively
• Understanding written sentences and paragraphs in work-related documents
• Monitoring/Assessing performance of yourself to make improvements or take corrective action