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Customer Growth Specialist
Jobgether · Canada
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Growth Specialist based in Canada. The Customer Growth Specialist will own retention and expansion for an assigned segment of smaller video businesses. You will be accountable for the revenue that stays within your customer cohort and the opportunities to grow it. Rather than managing a traditional 1:1 customer portfolio, you will design coaching programs that can support customers at scale. You will use customer data to identify businesses at risk, understand growth barriers, and determine which interventions can make a measurable difference. Your coaching will cover practical growth decisions including pricing, packaging, positioning, offers, email strategy, funnels, and retention. As the first person in this role, you will build the playbooks, programs, and operating model that can eventually scale across the segment. The role combines customer coaching, data analysis, facilitation, experimentation, and commercial ownership in a remote global environment.