Manager, Warehouse

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. コレクターズ（Collectors）は、世界中のコレクターの皆様に付加価値の高いサービスを提供する、革新的なテクノロジーのリーディングカンパニーです。私たちは、数百万点に及ぶ記録的な価値を持つコレクターズアイテムのグレーディング、真贋鑑定、保管、および販売を行っています。また、コレクターの皆様が自身の情熱を追求できるよう支援するというというミッションのもと、これらのプロセスの近代化とデジタル化にも注力しています。現在、成長を続ける私たちのチームに加わっていただける人材を常に募集しています。 当社のサービス対象は、トレーディングカード、サイン、コミック、コイン、ビデオゲーム、イベントチケット、メモラビリアなど多岐にわたります。主な傘下ブランドには、PSA、PCGS、Beckett、SGC、Card Ladderが含まれます。 1986年の創業以来、私たちは数百万点ものアイテムのグレーディング、と真贋鑑定を行ってきました。カリフォルニア州サンタアナの本社に加え、ニュージャージー、テキサス、フロリダ、日本、上海、香港、カナダ、メキシコ、ドイツ、フランスに拠点を構え、合計3,000名以上の従業員が活躍しています。 当社の面接プロセスの一環として、ビデオ面接の際はカメラをオンにしていただくようお願いしております。これにより、より充実した対話を促し、実際の職場環境に近い環境を再現するためです。なお、選考の段階によっては電話で実施する場合もございます。また、リモートワークの職種においても、弊社の判断により、選考の最終段階としてオンサイトでの面接をお願いする場合がございます。 状況によりは特別な配慮が必要となる場合があることも承知しておりますので、必要に応じて個別にご相談にのって承ります。詳細なプロセスやご期待に沿えるか等の確認につきましては、採用担当者からご説明いたしますので、ご不明な点がございましたらお気軽にご質問ください。 About

Psa Psa

is the world’s largest trading card, autograph and memorabilia authentication and grading service, Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. Collectors Universe Japan GK which was established in 2018, provides PSA services to the Japanese market. As the only third-party grading service provider in Japan, PSA has emerged as the dominant leader in authentication and grading for trading cards in the region. PSAについて Professional Sports Authenticator (PSA) は世界最大そして最も信頼されている第三者トレーディングカード真贋鑑定・グレーディングサービス会社です。1991年の創業以来、PSAは4,000万枚以上のカードと1,000億円以上の累計申告価格の収集品を鑑定してきました。日本では、2018年に設立されたCOLLECTORS UNIVERSE JAPAN合同会社を通じて、PSAのサービスを提供しています。日本国内で唯一の第三者グレーディングサービスプロバイダーとして、PSAはトレーディングカードの真贋鑑定およびグレーディング分野において、国内市場で確固たるリーダー的地位を築いています。

Position Overview

The Warehouse Manager is accountable for the safe, accurate, efficient, and disciplined execution of the warehouse operation. This senior-level management role provides end-to-end ownership of shipping, receiving, inventory control, labor performance, employee accountability, safety, attendance, payroll, and daily operating results. The successful candidate will be a hands-on leader who can set clear expectations, develop supervisors and hourly team members, use data to manage performance, and proactively escalate risks that could affect service, cost, inventory, safety, or customer commitments. The role requires a leader who is comfortable operating with a high degree of ownership and autonomy while partnering effectively with Leadership, Operations, Quality, Finance, Peoples Team, IT, Transportation, and other cross-functional stakeholders.

Core Responsibilities

Warehouse Operations & Ownership -- Own daily warehouse execution across receiving, put-away, storage, replenishment, picking, staging, shipping, returns, and related material-flow activities. -- Set daily priorities based on inbound and outbound requirements, staffing, inventory availability, service commitments, and operational constraints. -- Maintain strong floor presence, routinely verify execution against plan, and remove barriers that affect safety, productivity, quality, or service. -- Ensure shift handoffs, daily operating communication, and escalation processes are structured, timely, and effective. -- Maintain warehouse organization, housekeeping, slotting discipline, dock control, equipment readiness, and overall facility operating standards. -- Shipping & Receiving -- Ensure inbound receipts are processed accurately and timely, including quantity verification, condition checks, documentation, system receipt, and exception handling. -- Ensure outbound orders are picked, staged, verified, loaded, documented, and shipped in accordance with customer, carrier, and internal requirements. -- Monitor dock activity, appointment flow, trailer utilization, loading/unloading productivity, detention risk, and shipment cutoffs. -- Investigate and resolve receiving discrepancies, shortages, overages, damages, mis-shipments, and other shipping exceptions. -- Inventory Ownership & Control -- Own warehouse inventory accuracy and integrity, including location control, transaction discipline, reconciliation, and inventory-adjustment governance. -- Establish and maintain a disciplined cycle count program; ensure counts are completed on schedule, variances are researched, root causes are identified, and corrective actions are implemented. -- Monitor inventory KPIs, aging, damaged or quarantined product, location accuracy, and recurring variance trends. -- Partner with Leadership, Quality, Finance, and Operations to resolve inventory discrepancies and protect material availability. -- People Leadership, Staffing & Accountability -- Lead, coach, and develop supervisors, leads, and hourly team members; establish clear expectations and reinforce standards consistently. -- Hold team members accountable for safety, attendance, quality, productivity, conduct, and adherence to established processes and SOPs. -- Manage staffing plans, shift coverage, work assignments, cross-training, overtime, and labor allocation based on workload and business priorities. -- Monitor employee attendance, timekeeping, schedule adherence, missed punches, absences, and overtime; address issues promptly and consistently in partnership with Peoples Team. -- Review, approve, and submit payroll/time records for direct reports accurately and on time. -- Conduct performance discussions, coaching, corrective action, and formal performance reviews; maintain appropriate documentation and escalation. -- Build bench strength through training, cross-training, succession planning, and development of high-potential team members. -- Safety, Compliance & SOP Adherence -- Own day-to-day warehouse safety execution and ensure compliance with OSHA requirements, company policies, site procedures, and applicable regulatory standards. -- Lead safety meetings, enforce PPE and powered industrial truck requirements, verify inspections, and address unsafe conditions or behaviors immediately. -- Ensure incidents, injuries, near misses, damages, and other safety events are reported, investigated, documented, and followed by appropriate corrective action. -- Ensure SOPs and standard work are consistently followed; audit compliance, coach deviations, and recommend process updates when existing procedures are ineffective or outdated. -- Performance Management, KPIs & Continuous Improvement -- Own and monitor warehouse KPIs such as safety, attendance, inventory accuracy, receivi