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Community Manager (Part-time)
Trimark · Raleigh, North Carolina
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We're seeking a thoughtful and detail-oriented Community Manager (Part-time) to help manage our clients' online reputations across review sites and social platforms. This role is responsible for responding to customer reviews and comments with professionalism, empathy, and an on-brand voice. The ideal candidate combines strong customer service instincts with an understanding of digital marketing and wants to learn how reputation management supports a brand's overall performance. This is a hybrid position requiring 30 hours per week, with three days on-site in our Raleigh office.
Manage Online Reviews and Communities
- Respond to customer reviews and comments across Google Business Profile, Trustpilot, ConsumerAffairs, Better Business Bureau, Yelp, and Reddit
- Monitor and reply to comments on client social media channels
- Write clear, on-brand responses that acknowledge feedback and resolve concerns where possible
- Handle negative or sensitive reviews with professionalism and composure ORGANIZATION & COLLABORATION
- Monitor assigned platforms regularly so customers receive timely responses
- Follow each client's brand voice and response guidelines
- Escalate urgent or complex issues to the appropriate team members
- Provide monthly reporting on review/social commentary traffic and customer sentiment
Stay Up-to-date
&
In the Know
- Flag recurring themes or trends in customer feedback to help inform client strategy
- Stay current on review platform policies, features, and best practices
- Learn how community and reputation management fit into a broader performance marketing strategy
Job Requirements
- BA/BS in Marketing, Communications, Journalism, or other related field
- 1-2 years of relevant experience
- Customer service experience, such as retail, hospitality, or other customer-facing roles
- Able to work on-site in our Raleigh office three days per week
- Strong writing skills with a sharp eye for tone, grammar, and brand voice
- Good judgment and composure when responding to frustrated customers
- Familiarity with review platforms and online communities, including Reddit
- Highly organized, with the ability to manage multiple clients and platforms at once