Program Management Director- ServiceNow

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Director within PNC's Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Farmers Branch, TX, Birmingham, AL, Lakewood, CO or Phoenix, AZ. We are seeking an experienced Program Management Director to lead a highly visible enterprise transformation initiative focused on the evolution, implementation, and path-to-production strategy of the organization's ServiceNow platform. This leader will oversee a large-scale technology program, driving strategic execution, governance, stakeholder alignment, and delivery excellence across multiple interconnected workstreams. The ideal candidate combines deep program management expertise with experience leading complex enterprise transformations, preferably within ServiceNow environments. A strong technology background is highly desirable, along with the ability to influence senior leadership, manage risk, and ensure successful delivery across a broad stakeholder ecosystem. Key Responsibilities:

• Lead a multi-year ServiceNow transformation program within the Corporate Technology Office, overseeing strategy, execution, governance, and production readiness.
• Manage a large-scale program, ensuring alignment to business objectives, investment priorities, and delivery commitments.
• Establish and maintain program governance, including executive reporting, milestone tracking, financial management, dependency management, and risk mitigation.
• Partner closely with technology, architecture, engineering, product, operations, and executive leadership teams to drive successful program outcomes.
• Develop and execute comprehensive plans to move strategic initiatives from concept through implementation and into production.
• Drive cross-functional collaboration across multiple workstreams, ensuring alignment on priorities, timelines, and critical dependencies.
• Provide leadership and direction to program managers, project managers, and delivery teams supporting the transformation.
• Manage program budgets, forecasts, resource planning, and vendor relationships as applicable.
• Identify, escalate, and resolve complex issues impacting delivery, operational readiness, or strategic objectives.
• Establish metrics and KPIs to measure transformation success, adoption, operational effectiveness, and business value realization.
• Serve as a trusted advisor to senior leaders and executives, providing clear communication on program health, risks, and strategic recommendations. Key Qualifications & Experience:
• Program management experience leading large, complex technology initiatives.
• Demonstrated experience managing large scale enterprise transformation programs and strategic technology programs.
• Experience leading highly visible, cross-functional programs involving multiple stakeholders and executive sponsors.
• Strong expertise in program governance, financial management, risk management, dependency management, and executive communications.
• Proven ability to influence senior executives and drive alignment across large organizations.
• Exceptional leadership, communication, and stakeholder management skills.
• Hands-on experience with ServiceNow implementations, transformations, platform modernization, or enterprise deployment programs prefferred.
• Strong technology background with understanding of software delivery, enterprise architecture, platform operations, and production deployment practices.
• Experience managing complex enterprise technology programs in regulated or large corporate environments. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in

Stem Opt

for this position. Job Description

• Oversees program managers to ensure the execution of organizational programs in support of corporate strategy. No requirement for program size.
• Evaluates and provides guidance during the general and detailed planning stages of organizational programs; develops strategies to ensure all projects within the program are cohesive and in line with organizational goals.
• Oversight and reporting for the overall program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
• Leads and develops program management teams. Builds business relationships to ensure seamless delivery and a consistent experience across multiple distribution channels. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
• Include Intentionally
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values
• Role models our values with transparency and courage.
• Enable Change
• Takes action to drive change and innovation that will transform our business.
• Achieve Results
• Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best
• Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Client Counseling, Decision Making, IT Program Management, People Management, Program Management, Results-Oriented, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required or Preferred Language Assessments Pay Transparency Base Salary: $146,300.00 – $326,040.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days