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Manager (ePayment & Refund Operations)
Sggovterp · RH
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[What the role is] At IRAS, we partner you to deliver quality services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding. Apply your expertise and contribute to our service, compliance and policy formulation capabilities today. [What you will be working on]
- Manage the collection and refund of tax revenue and government payouts through electronic and non-electronic means
- Ensure compliance in accounting and internal control practices and guidelines
- Improve work practices and operational procedures through data analytics and innovation
- Conduct data analysis to understand taxpayers' payment behaviour to develop strategies to encourage e-Payment/Refund
- Use end user tools (e.g. Robotic Process Automation, Python), design thinking and behavioural insights to improve work processes and customer service delivery
- Embrace digitalization at work and co-create solutions with stakeholders [What we are looking for]
- Background in accounting, business or economics
- Good numerical and computer literacy
- Good critical thinking and analytical skills
- Strong project management and stakeholder engagement skills
- Good interpersonal skills
- Resourceful and a team player
- Good written and verbal communication skills We regret to inform that only short-listed candidates will be notified. Successful candidates for this role will be offered a 1-year contract in the first instance.