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Personal Trust Admin

The First National Bank of Fort Smith · Fort Smith, AR

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Description Personal Trust Administrator Department: Trust Job Status: Full Time FLSA Status: Non-Exempt Reports To: Lorena Recinos Work Schedule: Monday thru Friday 8:00 a.m. to 4:30 p.m.

Position Summary

Perform routine clerical and administrative functions such as drafting correspondence, creating spreadsheets, scheduling meetings, organizing, and maintaining paper and electronic files, operating telephones, using Microsoft Office and other computer systems, operating various office machines, and filing.

Essential Functions

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)

Assist Personal Trust officers in account administration including proofreading, transcribing handwritten information, composing correspondence in Word and creating Excel spreadsheets; researching and responding to customer inquiries; scheduling meetings; and scanning/indexing files and other customer-related documents to Synergy.
Assist Personal Trust officers in account administration by performing the following functions relative to the trust accounting system: complete documentation and open new accounts, complete discretionary distribution forms, request checks, wire transfers, ACH transfers, and intra system transfers; queue deposits, maintain accounts, IP’s and remittances; print statements and tax worksheets as needed; and research account information as needed.
Support life insurance trusts administration as follows: Send deposit due notices and Crummey letters and pay insurance premiums and maintain the spreadsheet tracking same. Request life insurance illustrations and file life insurance claims.
Prepare annual court and cemetery association accountings, submit to the appropriate parties, and follow up for approval/acceptance.
Back up other Personal Trust Administrators as needed including serving as Secretary for Trust Administrative Committee, Trust Investment Committee and Directors Trust Committee.
Transmit information or documents to customers using computers, mail, or facsimile machines.

Position Qualifications

Competency Statement(s)

Accountability
Ability to accept responsibility and account for his/her actions.
Customer Oriented
Ability to take care of the customers’ needs while following company procedures.
Friendly
Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity
Ability to be truthful and be seen as credible in the workplace.
Relationship Building
Ability to effectively build relationships with customers and co-workers.
Reliability
The trait of being dependable and trustworthy.
Responsible
Ability to be held accountable or answerable for one’s conduct.
Working Under Pressure
Ability to complete assigned tasks under stressful situations.
Communication, Oral
Ability to communicate effectively with others using the spoken word.
Organized
Possessing the trait of being organized or following a systematic method of performing a task.
Communication, Written
Ability to communicate in writing clearly and concisely.
Accuracy
Ability to perform work accurately and thoroughly. SKILLS & ABILITIES Education : High School Graduate or General Education Degree (GED) Experience : Six months to one year related experience Computer Skills Microsoft Office preferred

Physical Demands

Physical Demands Lift/Carry Stand F (Frequently) Walk F (Frequently) Sit C (Constantly) Handling / Fingering C (Constantly) Reach Outward O (Occasionally) Reach Above Shoulder O (Occasionally) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel F (Frequently) Bend F (Frequently) 10 lbs or less F (Frequently) 11-20 lbs O (Occasionally) 21-50 lbs N (Not Applicable) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable) Push/Pull 12 lbs or less F (Frequently) 13-25 lbs O (Occasionally) 26-40 lbs N (Not Applicable) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0