Lead - Information Process & Systems

Lead

• Information Process & Systems (JD) Success Champion For Salesforce, Description Success Champion will primarily ensure realizing technology enabled business changes to achieve the intended business and system benefits. Key Responsibilities · Focus on 3 main areas of IT enabled business change (a) Stakeholder (user community) relationship management (2) Change Management and (3) Skills Management Stakeholder Management · Provide Level 1 support to user queries and issues and escalate to Level 2 support for unresolved issues · Drive adoption of the application through continuous assessment of the usage, dialog with the user community and surveys. · Conduct periodic audits of the systems and identify potential areas for improvement and gaps in the usage of the system. · Provide regular updates to the leadership teams on adoption and user issues for collective resolution of issues. · Recommend and oversee realization of necessary course corrections on the usage of the system. Change Management · Assess business impact due to introduction of new or enhanced IT applications · Plan and execute appropriate change management interventions to effect successful transition of new or enhanced IT and sustained effective usage of the systems · Participate in the requirements analysis and design of the systems to ensure the systems are aligned to the business direction and designed for the right user experience Skills Management · Plan, develop and conduct relevant learning programs related to IT applications and Evaluate learning outcomes · Source and manage partners for delivery of learning programs Competencies and Skills · Strong understanding of business plans and processes of Klay and alignment of systems · Ability to build and encourage team spirit among the user community and other stakeholders · Possess excellent verbal and written communication skills · Ability to assess user aptitude and usage ability and plan interventions appropriately