Children’s Program Assistant - School Markets/In-School Pantry/Backpacks for Kids

Description Consider a career that allows you to make a positive impact on others’ lives while enhancing your own. The Greater Cleveland Food Bank, the largest hunger relief organization in Northeast Ohio, provided over 50 million meals in 2024 to those in need across Cuyahoga, Ashtabula, Geauga, Lake, Ashland, and Richland counties. Greater Cleveland Food Bank Mission Statement: “Together with our community, we provide nutritious food and essential resources so our neighbors facing hunger can thrive.” Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including:

• Paid Time Off and Holiday Pay beginning day one
• Low-cost medical, dental, and vision insurance
• Generous retirement plan
• Wellness programs
• Childcare assistance
• Tuition and Student Loan assistance
• Short-term and long-term disability coverage
• Life insurance Apply today and become part of a mission-driven organization dedicated to making a difference in the community. SUMMARY This position will focus on assisting with the growth, partnership development and innovation of School Market Distributions, Backpacks for Kids program and In-School pantries for the Greater Cleveland Food Bank by working with community and school partners. These programs provide fresh produce and perishable product, and shelf stable items to children and families in our six-county territory (Ashland, Ashtabula, Cuyahoga, Geauga, Lake, and Richland). This position will assist with building and maintaining partner relationships, program development and implementation and requires some travel throughout our service area. This position will work closely with the Children’s Program Manager and the internal team to coordinate and organize the logistics of 40+ School Market distributions per month, X Backpack for Kids distributions and the newly developed In-School pantry program. This position will assist with training and orientation of partners, maintaining documentation for compliance and providing best practice tips for all School Markets, Backpack for Kids program, and In-School pantry partners, while maintaining a high level of customer service. This position requires that one work well in a team atmosphere and be committed to a high level of communication both internally and externally. Requirements

Essential Duties and Responsibilities

include the following. This list is not all-inclusive, and other duties may be assigned.

• Responsible for day-to-day assistance of the School Market, Backpack for Kids, and In-School pantry programs.
• Provide excellent customer service to program partners.
• Responsible for maintaining and verifying School Market produce distribution schedule and preparing necessary documents for inventory fulfillment and fleet delivery.
• Record and report community feedback, questions and concerns. Create action plans for increased food literacy and issue/complaint resolution.
• Verify and update partner information in database and product orders with scheduled distribution regularly.
• Assist with feedback sessions, annual orientations, and trainings for all School Market, Backpack for Kids, and In-School pantry program partners.
• Assist with maintaining up to date files and documentation on the program sites. Ensure that all applications, agreements, and required documentation by Feeding America, State and Federal agencies are updated on an annual basis.
• Ensure completion of biennial site visits and inspections at School Market, Backpack for Kids, and In-School pantry sites in conjunction with the Children’s Program Manager. Requesting assistance from other staff when necessary.
• Communicate any issues during site visits with Compliance Department so corrective action can be addressed and completed.
• Maintain and update the school market, backpack and school pantry dashboards and other web features as needed.
• Maintain required job knowledge and skills and core professional competencies. Attends and participates in required educational programs and staff meetings.
• Maintain required job knowledge, skills, and core competencies. Attend and participate in required educational programs and staff meetings.
• Responsible for overseeing the collection of statistics to ensure partners are in compliance of monthly submissions and reporting of families served.
• Assist the Children’s Program Manager with administering and compiling survey results, where applicable.
• Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, Kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank.
• Performs other duties and special projects as assigned. FEED Values and Organization-Wide Competencies All employees are expected to demonstrate the following organization-wide competencies in a manner consistent with our FEED Values: F – Fostering Engagement (Value): We collaborate with our community and each other, embracing diverse ideas, perspectives, and experiences to strengthen our mission and deepen our impact.
• Collaboration (Competency): Builds productive relationships, shares knowledge, seeks diverse perspectives, and contributes to a positive team environment.
• Access and Awareness (Competency): Promotes dignity, respect, accessibility, and an inclusive environment where people feel welcomed and supported. E – Excellence (Value): We are responsible stewards of community resources, maintain high standards of performance, and continuously seek opportunities to improve, innovate, and create greater impact.
• Accountability (Competency): Takes ownership of responsibilities, decisions, and results; follows through on commitments and responsibly stewards organizational resources.
• Continuous Learning (Competency): Seeks feedback, learns from successes and challenges, embraces innovation, and pursues opportunities for growth and improvement. E – Empowerment (Value): We encourage, educate, and support our partners, volunteers, employees, and all those touched by hunger so everyone can contribute at their fullest potential.
• Developing and Supporting Others (Competency): Encourages learning, shares knowledge, provides support, and helps others contribute, develop, and succeed. D – Dedicated to Service (Value): We provide leadership in the hunger relief movement while keeping the people we serve at the center of every decision, action, and interaction.
• Mission Commitment (Competency): Demonstrates commitment to food security and community well-being by actively supporting the organization’s mission and maintaining a focus on meaningful community impact. Supervisory Responsibilities N/A or description of duties. Qualifications High School Diploma. Some college course work /associate's degree or equivalent work experience preferred. Three (3) years related experience in customer service relationship management, general documentation, file-keeping, and public speaking or group education/training preferred. Customer Relationship experience and Proficiency in Windows based computer software (Microsoft Office), with an emphasis on spreadsheets, word processing and database management needed. Able to exercise public speaking abilities in various internal and external relationships, including cultivation and networking to effectively work in an environment of highly diverse people. Willingness to work beyond normal working hours, when necessary, including some evenings. Strong attention to detail is a must. ServSafe Certified required (Food Bank will offer training), Unencumbered Driver’s License and able to maintain auto insurance coverage under the Greater Cleveland Food Bank auto insurance. Required commitment to making interactions across different cultures and backgrounds a streng