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Counsellor / Telecaller Cum Front Office
NIMT Educational Institutions · Ghaziabad, India
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A Counsellor/Telecaller cum Front Office role acts as the first point of contact, combining reception duties, client counseling, and outbound telecalling to drive admissions or sales . Key responsibilities include greeting visitors, managing phone lines, conducting student/client counseling, managing inquiries, and handling administrative tasks like data entry. Key Responsibilities
- Front Office/Reception: Greet visitors, answer/screen incoming calls, manage emails, and ensure a professional, tidy reception area.
- Counselling: Provide detailed information regarding courses, products, or services to prospective clients/students to facilitate conversions.
- Telecalling: Perform outbound calls to follow up on leads, confirm appointments, and promote services.
- Administration: Maintain accurate records of student interactions, daily reports, and data entry using MS Office.
- Scheduling: Manage visitor appointments, meeting schedules, and follow-ups