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Patient Financial Advocate
University Physicians' Association · Knoxville, TN
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Description University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute Job Type : Full-time at UTMC Cancer Institute; Monday – Friday 7:30am – 4:00pm or 8:00am – 4:30pm Patient Financial Advocate responsibilities:
- Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships.
- Collaborates with clinical team, billing department, and patient accounts department.
- Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs.
- Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program.
- Maintains office security by following safety and HIPAA procedures. Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more! Requirements
- Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships.
- Must be reliable and have excellent follow up skills.
- Must communicate professionally always.
- Must be customer service oriented.
- Must have the ability to be resourceful and proactive when issues arise.
- Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting.
- Familiarity with health insurance, preferred.
- Must be a self-starter and a team player.
- Excellent telephone and customer service etiquette.
- Attention to detail and good organizational skills.
- Empathetic with good listening skills.
- Bilingual (English/Spanish) a plus.