Customer Support Specialist - Samsung KX

We are looking for a Support Specialist to join our team at Samsung KX! Samsung KX was launched, in collaboration with Stellar Global, in 2019. Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for providing the people, the performance. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners. As a Support Specialist you will be hosting the customers in our Support Lounge and using your device diagnostics and repairs knowledge to provide consultations and perform diagnostic tests on devices. Your role will have a strong focus on not only identifying the type of repair technology needed, but also support in selling our great Samsung products within the Space. You will be responsible for the first part of the customer’s repair journey. Whilst working in collaboration with an enthusiastic team you will develop your skills in customer education, troubleshooting and diagnostic testing. About Stellar Global: Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists. Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.