Business Process Engineer, Specialty Services - Cary, NC

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional who wants to operate at the intersection of process governance, quality documentation, operational transformation, and strategic project delivery. As a Business Process Engineer, Specialty Services, you will own and maintain the team’s process documentation and quality materials while representing Specialty Services in cross-functional initiatives that require a clear understanding of end-to-end workflows, operational impacts, and business requirements. You will also lead selected strategic projects that improve how the organization works and delivers service. Process & Quality Documentation (35%)

• Own the development, maintenance, and lifecycle management of Specialty Services process documentation, quality documents, standard work, job aids, and related reference materials.
• Partner with operational subject matter experts, Quality, Training, and leadership to ensure documentation is accurate, usable, current, and aligned with business requirements.
• Translate complex end-to-end workflows into clear process maps, procedures, decision points, roles, controls, and supporting materials as needed.
• Establish a structured approach for document governance, including reviews, approvals, version control, change communication, and periodic validation.
• Identify documentation gaps, conflicting guidance, process risks, and opportunities to improve standardization across Specialty Services. Strategic Representation & Business Requirements (30%)
• Represent Specialty Services in strategic initiatives, transformation programs, governance forums, and tooling enhancement discussions where operational representation is required.
• Serve as an end-to-end process subject matter expert, articulating upstream and downstream impacts across teams, systems, customers, and field operations.
• Gather input from stakeholders and translate operational needs, pain points, and process gaps into clear business requirements, use cases, priorities, and acceptance criteria.
• Partner with project managers, IT, product teams, and cross-functional business leaders to ensure proposed solutions support scalable, standardized, and sustainable operations.
• Evaluate process and tooling changes for operational impact, including handoffs, exceptions, controls, training needs, and readiness requirements. Strategic Project Leadership & Implementation (25%)
• Lead or co-lead strategic projects for Specialty Services, including new process development, operational improvements, tooling enhancements, and cross-functional transformation efforts.
• Develop project objectives, work plans, stakeholder engagement approaches, risks, dependencies, and success measures for assigned initiatives.
• Coordinate business validation, testing, implementation readiness, issue resolution, and adoption activities across impacted stakeholders.
• Build alignment and drive decisions across teams without direct authority, ensuring actions and deliverables remain connected to the intended business outcome.
• Support go-live and sustainment activities by ensuring process clarity, documentation readiness, training alignment, and defined escalation paths. Continuous Improvement & Performance (10%)
• Identify opportunities to simplify processes, reduce variation and manual work, strengthen controls, and improve employee and customer experience.
• Use data, feedback, and operational observations to assess process effectiveness and prioritize improvement opportunities.
• Partner with analytics and operational teams to define appropriate measures and monitor results following implementation.
• Promote a culture of continuous improvement, accountability, and disciplined process management across Specialty Services. The Key Working Relationships for this position:
• Specialty Services leadership, managers, frontline teams, and subject matter experts
• Quality, Training, Process Engineering, and operational excellence partners
• Information Technology, product owners, development teams, and system governance bodies
• Project and program managers supporting strategic and transformation initiatives
• Field Service, Customer Care Center, Regional Support Center, and other cross-functional service operations partners This position may suit you best if you are familiar with what is below, and would like to further develop your career with Healthineers:
• Process development, process mapping, standard work, quality documentation, and document lifecycle management
• Service operations workflows and the interdependencies between teams, systems, customers, and field execution
• Requirements gathering, use case development, business validation, and implementation readiness
• Leading or supporting complex, cross-functional projects and transformation initiatives
• Analyzing data and operational feedback to identify risks, gaps, and improvement opportunities
• Communicating clearly and influencing stakeholders across functions without formal authority
• Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook Required skills to have for the success of this role
• Bachelor’s degree or equivalent experience required
• Experience with process development, technical or quality documentation, and requirements gathering
• Demonstrated ability to lead or influence complex, cross-functional initiatives
• Strong analytical, problem-solving, interpersonal, and written communication skills
• Ability to independently manage multiple work streams, stakeholders, and competing priorities
• Strong attention to detail with the ability to connect detailed process requirements to broader business outcomes
• Experience in service operations or a similarly complex operational environment preferred
• Project management experience and knowledge of Siemens Healthineers operations processes are preferred Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here . The base pay range for this position is: $95,590 - $131,439 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disabilit