Lead Front Desk Associate

Summary This position is located at the Unaccompanied Housing operation at NAS Pensacola, FL. The purpose of this position is to provide adequate and timely custodial services to the housing operation. Duties In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Major Duties and

RESPONSIBLITIES: Duties include but are not limited to: Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Provides assistance in handling customer complaints, involving management as necessary. Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area. Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Ensures guest security and privacy is maintained at all times. Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions. Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested. Answers phones and transfers calls to appropriate individuals. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. Retrieves Lost and Found items and contacts the guest regarding lost or found items. Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. A qualified candidate must possess the following: Knowledge of daily front desk operations of a hotel. Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Knowledge of an automated property management system(s) Skill in resolving customer complaints. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Skill in basic math. Skill in reading. Ability to handle, control, and account for large amounts of cash. Ability to handle, address and resolve customer complaints. Ability to communicate effectively both orally and in writing, in English. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your

Resume Must Support and Validate Your Answers

or you may be removed from consideration.

Only the Most Highly Qualified Candidates Will Be Referred. If

Management Does Not Wish to Select a Highly Qualified

CANDIDATE,

They May Request a Referral List Including Well or Qualified

APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Please Read This Vacancy Announcement in Its Entirety to Ensure

All Requirements Are Addressed in Your Application Package.

RELOCATION: NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

Key Requirements/conditions of Employment

Males must be registered or exempt from Selective Service. Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The

Real Id

act requires visitors to have a

Real Id

or passport to access to Government Facilities. This will be a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education Successful completion of two (2) years of study in any field. (Transcripts required) OR An equivalent combination of education and/or experience as described above. (Transcripts required) OR One (1) year experience performing clerical, office, or other work duties that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.