Agency Support Quality Analyst

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Agency Support Quality Analyst plays a vital role in upholding the accuracy, efficiency, and compliance standards of our Renter’s Insurance Verification operations. While maintaining a reduced volume of direct document processing, this role primarily focuses on performing quality assurance (QA) audits on insurance verification reviews completed by the broader India-based team. Beyond auditing, the Quality Analyst acts as an operational coach—analyzing trend data, delivering constructive feedback, identifying knowledge gaps, and leading ongoing training initiatives to ensure high accuracy and strict adherence to Standard Operating Procedures (SOPs).