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Salesforce Business Analyst - Service Cloud
Jade Global · Pune, Maharashtra, India
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Salesforce Business Analyst
- Service Cloud1 We are seeking a Business Analyst to join our Business Technology team. In this role, you will be responsible for supporting Salesforce Service Cloud and integrating third-party or internal applications. Your core responsibilities include triaging and resolving production issues, managing user queries (including via Slack channels), writing and executing test cases, and ensuring system reliability. You will work closely with cross-functional teams, i…