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Executive, Sales Operations
Sdguthrie · Banting, Selangor, Malaysia
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We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply! Job Description:
- Manage and coordinate customer sales orders from confirmation through delivery.
- Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
- Coordinate product availability and delivery requirements with Production and relevant teams.
- Monitor outstanding orders and proactively follow up on fulfilment.
- Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
- Consolidate customer requirements to support production planning.
- Monitor actual sales against Budget, Forecast and prior-year performance.
- Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
- Maintain customer information, sales records, CRM/database and sales pipeline.
- Coordinate customer enquiries and ensure timely follow-up.
- Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements were required.
- Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
- Identify order, inventory or delivery risks and escalate for timely resolution.
- Support sales process improvement, digitalization, automation and development of SOPs.
- Undertake any other duties assigned by Management. Education / Professional Qualification
- Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or other relevant disciplines.
- 2-3 years experiences in related field.
- Good working knowledge of Microsoft Excel, PowerPoint and other Microsoft Office applications.
- Exposure to ERP, CRM, reporting or data-management systems would be an advantage. Professional Experience
- Relevant working experience in sales operations, sales administration, customer service, commercial operations or related functions.
- Experience supporting B2B sales and/or agriculture/plantation-related businesses would be an advantage.
- Able to manage multiple priorities, deadlines and cross-functional coordination with limited supervision. To apply, please submit your resume and cover letter outlining your interest for this role.