Client Success Partner – Wealth Management & Investment Advisory

Title: Client Success Partner – Wealth Management & Investment Advisory Location: Bangalore Qualifications & Certifications:

• Bachelor's degree in Finance, Commerce, Business Administration, or a related discipline.
• NISM Series V-A (Mutual Fund Distributors Certification) is mandatory. Experience:
• Freshers to candidates with 6+ years of experience in sales, customer success, banking, mutual funds, insurance, wealth management, or financial services are welcome to apply.
• Experience in telesales, relationship management, portfolio discussions, or investment advisory is preferred based on role level. Role Overview: We are looking for dynamic and client-focused Investment Coaches to join our Client Success team. This role is suitable for professionals ranging from fresh graduates to experienced wealth management advisors. As a Client Success Partner, you will engage with prospective and existing clients, understand their financial goals, build long-term relationships, and guide them toward suitable investment opportunities. Depending on experience and expertise, responsibilities may include lead generation, client engagement, portfolio discussions, investment advisory, and management of high-value client relationships. Key Responsibilities: Sales & Business Development:
• Make 250+ dialed calls per day to potential and existing clients to generate leads and drive investment conversations.
• Achieve approximately 3 hours of talk time daily.
• Drive monthly and quarterly business targets through proactive client outreach and effective follow-ups.
• Identify opportunities to generate additional investments from existing and prospective clients.
• Convert prospects into active investors through consultative conversations.
• Maintain accurate records of client interactions in CRM systems. Client Engagement & Relationship Management:
• Build strong relationships with clients through confident, professional, and clear communication.
• Understand clients' financial goals, investment preferences, and risk appetite.
• Serve as a trusted point of contact and ensure timely resolution of client queries.
• Conduct regular portfolio discussions and proactively engage clients based on evolving financial needs.
• Deliver a seamless and positive client experience throughout the investment journey. Investment Advisory & Portfolio Discussions: Based on experience, certification, and role level:
• Educate clients on investment fundamentals, including Equity, Debt, Bonds, and Mutual Funds.
• Explain the differences between Mutual Funds, Fixed Deposits, and other traditional investment products.
• Guide clients on various mutual fund categories, including Large Cap, Mid Cap, Small Cap, Flexi Cap, Hybrid, Debt, Sectoral, and Thematic Funds.
• Conduct client risk profiling and suitability assessments.
• Analyze client portfolios for asset allocation, diversification, and portfolio overlap.
• Read and interpret mutual fund factsheets and performance metrics.
• Recommend suitable investment opportunities aligned with clients' goals and risk profiles.
• Promote disciplined investing and long-term wealth creation strategies. Learning & Development:
• Continuously enhance knowledge of mutual funds, financial markets, and wealth management concepts.
• Participate in structured training programs and apply learning in client interactions.
• Stay updated on market trends, regulatory developments, and investment products.
• Obtain and maintain required certifications within defined timelines. Qualifications & Experience:
• Bachelor's degree in Finance, Commerce, Business Administration, or a related discipline.
• Freshers to candidates with 5+ years of experience in sales, customer success, banking, mutual funds, insurance, wealth management, or financial services are welcome to apply.
• Experience in telesales, relationship management, portfolio discussions, or investment advisory is preferred based on role level.
• Postgraduate qualifications in Finance or related disciplines are an added advantage. Skills & Competencies: Core Skills:
• Excellent communication skills in English and Hindi.
• Strong interpersonal and relationship-building abilities.
• Confidence, spontaneity, and the ability to think on your feet during client interactions.
• Strong listening, problem-solving, and objection-handling skills.
• Ability to work effectively in a target-driven, high-volume calling environment.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
• Familiarity with CRM systems is preferred. Investment Knowledge: Candidates should possess or be willing to develop knowledge of:
• Equity, Debt, Bonds, and Mutual Funds.
• Mutual fund categories and their risk-return characteristics.
• Client risk profiling and goal-based investing.
• Asset allocation and portfolio diversification principles.
• Portfolio analysis and mutual fund factsheet interpretation.
• Regulatory classifications and investment suitability frameworks. Certifications:
• NISM Series V-A (Mutual Fund Distributors Certification) is mandatory.
• Candidates who are not certified must be willing to obtain the certification within the prescribed timeline.
• Additional certifications such as NISM Series X-A/X-B, CFP, or equivalent will be an advantage. Skills: Client Management, Client Support, Mutual Funds, Client Engagement, Client Relations, Portfolio Management, Leadership, Communications, Customer Support, Lead Generation, Customer Relationship Management, Financial Services, Client Relationship Management, Telesales, Investment, Client Relationships, Investment Advisory, Wealth Management, Financial Planning, Wealth Advisory, Relationship Management Experience: 1.00-8.00 Years