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Customer Service Representative 2
Aditi Tech Consulting Private Limited · Chennai, Tamil Nadu, India
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Summary: Analyzes condition monitoring data (S·O·S, inspections, electronic data, site conditions, equipment history) and provides relevant recommendations for the customer as indicated by the data. Responsibilities:
- Analyze condition monitoring data (e.g., S·O·S, inspections, electronic data, site conditions, equipment history).
- Provide equipment and/or operation recommendations to customer-facing Dealer representatives derived from condition monitoring data.
- Build collaborative relationships with other condition monitoring personnel (e.g., S·O·S Interpreter) and customer-facing Dealer representatives.
- Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data.
- Provide information for condition monitoring lead tracking and resolution.
- Prepare written reports and recommendations as required by the Dealership.
- Communicate verbal recommendations as required by the Dealer. Preferred Skills:
- Field/Troubleshooting experience (Service Engineer) in Machine, Automobile, and Construction Industries would be an added advantage. #AditiConsulting # 26-05962 Skills: Microsoft Excel Experience: 0.00-0.00 Years